Lack BD Privacy Policy — Your Data, Our Responsibility

1 Introduction

Lack BD is a trusted online betting and gaming platform in Bangladesh. We believe your privacy is a fundamental right, and protecting your data from the moment you register with Lack BD is our foremost responsibility.

This Privacy Policy explains what data Lack BD collects, why it is collected, how it is stored, and under what circumstances it may be used or shared. This policy is part of our Terms & Conditions is supplementary to and should be read alongside.

By using the lack bd website or app, you agree to this Privacy Policy. If you have any objections to the terms, please stop using the service and contact our support team.

2 What Information We Collect

Lack BD collects two types of information — data you provide directly, and data collected automatically through your use of the platform.

Information Provided Directly:

• Identity Information: Full name, date of birth, and National ID number (required for KYC verification).
• Contact Information: Email address, mobile number, current address.
• Financial Information: Mobile Pay/Nagad/Rocket number (for transaction processing, fully encrypted).
• Account Information: Username, password (stored in hashed form), security question.

Automatically Collected Data:

• Device Information: Device model, operating system, browser version.
• Log Data: IP address, login time, page visits, and click patterns.
• Transaction Logs: Bet history, deposit & withdrawal records, and bonus usage.
• Cookies & Trackers: Session cookies, preference cookies (see details below).

3 How We Use Your Data

The information we collect is used for the following purposes:

Lack BD never uses your data beyond the purposes stated above. If your data needs to be used for any new purpose, your consent will be obtained first.

4 When Data Is Shared

Lack BD never sells your personal data. However, certain information may be shared in the limited circumstances listed below:

• Payment Processors: Only the minimum necessary data is shared with payment gateways such as Mobile Pay, Nagad, and Rocket to process transactions. These providers are also bound by strict privacy policies.
• Identity Verifier: Limited data may be shared with licensed identity verification services for KYC purposes.
• Legal Authority: We may be legally required to disclose information in response to a court order or valid legal request. In such cases, we will always endeavor to notify you in advance, where permitted by law.
• Business Succession: In the event of a merger or acquisition, the new management will be bound by the same Privacy Policy.

5 Cookie Policy

Lack BD uses various types of cookies on its website and app. Cookies are small data files stored in your browser that help enhance your experience.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may affect login functionality and other core features of the platform.

6 Data Security

To protect your data, Lack BD employs industry-leading security measures:

• 256-bit SSL/TLS Encryption: All communications across the website and app are encrypted.
• Password Hashing: Your password is hashed using the bcrypt algorithm. Even Lack BD staff cannot view your password.
• Two-Factor Authentication (2FA): You can enable OTP-based 2FA for an added layer of account security.
• Firewall & DDoS Protection: Our servers are monitored around the clock and protected against unauthorised access.
• Regular Security Audits: Third-party security experts conduct regular security assessments.
• Least Privilege Policy: Lack BD staff can only access information that is necessary for their specific role.

7 Data Retention Period

Lack BD does not retain any data longer than necessary. Retention periods for each data type are outlined below:

• Account Information: For as long as the account is active, and up to 5 years after closure (as required by law).
• Financial Transaction Records:7 years (as required by Bangladesh's financial regulations).
• KYC Documents: 5 years after verification.
• Support Conversations: 3 years.
• Analytics Log (Anonymous): 13 months.
• Marketing Preferences: Deleted immediately upon opt-out.

Upon an account closure request, all data — except what is legally required to be retained — will be deleted within 30 days.

8 Your Rights

Every registered user at Lack BD has the following rights over their personal data:

• Right to Know: You may request to know what information Lack BD holds about you.
• Right to Rectification: You may request corrections to any information that is inaccurate or incomplete.
• Right to Erasure: You may request the deletion of your account and associated data, unless retention is required by law.
• Right to Restrict Processing: You may request that your data no longer be used for a specific purpose.
• Data Portability: You may request to download your data in a machine-readable format (CSV/JSON).
• Right to Object: You may object to the use of your data for marketing or any specific purpose.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

9 Children's Privacy

Lack BD is strictly for users aged 18 and above. We do not knowingly collect data from minors. Age is verified at registration, and if a user is found to be under 18:

• The account will be suspended immediately.
• All collected data will be deleted immediately.
• All transactions will be reviewed.

If you believe a minor has created an account on Lack BD, please contact us immediately at support@lackbd.bizto let us know.

10 International Data Transfer

Lack BD primarily stores data on Bangladesh-based servers. For certain technical services (such as cloud backups or security scanning), data may be transferred to international servers.

• GDPR-equivalent protections are applied to all international data transfers.
• Data Processing Agreements (DPA) are signed with all third-party processors.
• All transferred data remains encrypted at all times.

11 Privacy Policy Updates

Lack BD may update this Privacy Policy from time to time. When changes are made:

• You will be notified at least 30 days in advance of any significant changes via email and in-app notification.
• The "Last Updated" date at the top of the page will always reflect the most recent revision.
• Continuing to use the service after any changes takes effect means you have accepted the updated policy.
• If you object to the updated policy, you may submit a request to close your account.

12 Contact Us

For any questions, complaints, or requests regarding the Privacy Policy, please contact our Data Protection team:

• Email: support@lackbd.biz
• Response Time: Within 24–48 business hours
• Data Rights Request Timeline: 30 days